Data Collection

My Genie collects only the information necessary to provide our AI-powered financial services automation platform. This includes account information, usage data, and integration credentials stored using AES-256 encryption.

Data Usage

Your data is used exclusively to power your genie agents, generate insights, and improve service quality. We do not sell personal information to third parties.

Data Retention

Audit logs and compliance records are retained for 7 years in accordance with financial industry regulations. You may request data deletion at any time, subject to regulatory retention requirements.

SMS / Text Messaging

My Genie LLC may collect your phone number through the chat widget on our website at mygenie.tech or during account registration. We use this number to send SMS/text messages in two categories, each requiring separate, explicit consent via independent checkboxes:

Customer Care Messages— support responses, ticket updates, appointment coordination, and follow-up communications related to your account or service requests.
Promotional Messages— special offers, discounts, upcoming events, and service announcements.

Your consent to receive SMS/text messages is collected directly by My Genie LLC and is not shared with or sold to third parties for their marketing purposes. Consent is not a condition of purchasing any goods or services from My Genie.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies. Message and data rates may apply.

Contact

For privacy-related inquiries, please contact us at privacy@mygenie.tech.